How is my order shipped?
We ship all orders via USPS First Class Package. International orders are shipped using USPS First-Class Package Internationsal Services. For all international orders, buyers are responsible for paying any customs and import fees or taxes.
What if my order is returned due to an erroneous address?
Any orders that are returned due to inaccurate or missing shipping iinformation on the part of the seller, will not be refunded the shipping cost portion of the order. Please ensure that your shipping information is listed correctly before you place your order.
What is your return policy?
Unfortunately we do not accept Returns but our first and primary concern is your happiness. We will work with you to ensure we can provide the best service possible. If there is an issue with a product received, please keep us updated so that we may make it right for you.
Do you ship outside of the US?
Yes, CustoMines ships anywhere in the world.
How long will it take to receive my order?
Orders are shipped Monday - Friday by USPS First Class Mail. In most cases, your order will ship within 1 - 2 business days from when your payment clears. If there are any variations from this timeframe, this information will be communicated to you. Orders placed after 5pm EST on Fridays are postmarked for the following Monday.
* The standard estimated delivery time for First Class Mail is 2 - 5 days from the postmark date. At times, first class mail can take a little longer due to the postal service's process, and handling. The postal service does not provide a guarantee for the first class mail option.
* A tracking number will be provided for each order to keep you updated on your package's location, and estimated delivery date.
What if I have an issue with my order?
If you have a problem with an order from CustoMines, please contact us directly, either through our Contact page or by email at email@example.com.